Refund and Cancellation Policy

1. Where to request a refund

For a Paddle order, use the support link in your receipt or paddle.net. Provide the order reference and reason. For product faults or missing access, also contact support@mepestimatex.com; never send a full card number or security code.

2. Eligibility

Paddle's Refund Policy applies to Paddle transactions. Except where law requires a refund, refunds are discretionary; a request within 14 days does not guarantee approval. Mandatory rights and remedies for defective or misdescribed products remain intact. No separate unconditional money-back guarantee is promised.

3. Statutory rights

Your mandatory local consumer rights prevail. Some online contracts have a withdrawal period. Any loss of a digital-content withdrawal right requires the conditions prescribed by applicable law; installing software, using a free trial or buying runs is not treated here as an automatic waiver.

4. Cancel future renewals

Use the subscription management link in your Paddle receipt or ask Paddle at paddle.net. Cancellation stops later renewals at the paid period's end; it does not automatically refund the current period. The ten-run add-on is one-time and has no recurring renewal.

5. Technical problems and add-ons

Tell product support which feature failed, when it occurred and any non-sensitive error reference. We will investigate missing access, a disputed run deduction or an undelivered add-on and coordinate an appropriate remedy. There is no requirement to buy additional runs before a complaint can be considered.

Using some or all add-on runs does not remove mandatory rights. A refund or reversal can remove the corresponding service entitlement; it is not permission to delete your local project files. Keep backups and ask support before assuming account cancellation deletes any data.

6. Refund handling and complaints

Paddle determines and processes approved transaction refunds under its published policy, normally to the original payment method where possible. Contact Paddle for the status of a payment refund and MEP Estimate-X for product support. Keep your receipt and the policy version that applied to your purchase.

The publisher is Mohamed Sobhy Mahmoud Ibrahim, an individual / sole trader in Egypt trading as MEP Estimate-X. This policy is effective 25 October 2026.